PracticeFlow — AI Features
AI-powered patient engagement

Every patient.
Every conversation.
Handled automatically.

Three AI systems working together to answer calls, convert inquiries, and build your reputation — 24/7, without any manual effort.

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AI Receptionist

Never miss a patient,
ever again

When a call goes unanswered, our AI receptionist picks up instantly — answering questions, capturing details, and keeping the conversation alive 24/7 even after hours.

✓
Picks up missed calls in under 1 second
✓
Captures patient name, reason for visit, and contact info
✓
Works after hours, weekends, and holidays
✓
Notifies you immediately with a full transcript
✓
HIPAA-compliant from day one
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9:41Listening ●
AI Voice Agent
🎙 Active Call
🤖
Patient
Hi, I'd like to book a chiropractic adjustment.
AI Agent
Of course! New or returning patient? I can check availability right now.
Patient
New patient — lower back pain.
AI Agent
Perfect. Can I grab your name and best number to confirm your booking?
<1s
Response
24/7
Available
97%
Captured
Webchat + SMS Agent

Turn inquiries into
bookings, on autopilot

Every text and web inquiry gets handled instantly in your voice, around the clock. New patients get qualified, questions get answered, and appointments get booked — without you lifting a finger.

✓
Responds to texts and web inquiries instantly
✓
Qualifies leads and captures booking details
✓
Follows up automatically until they respond
✓
Logs every conversation in your CRM pipeline
Get started
💬
PracticeFlow Assistant
Webchat + SMS Agent
● Online
Today, 7:43 PM
Hi, do you have appointments available this week for a massage?
PracticeFlow AI
Hi there! We do have availability. Are you a returning patient or is this your first visit?
First time — a friend referred me. I have lower back tension.
PracticeFlow AI
Welcome! We have Thursday at 2pm or Friday at 10am. Which works better?
Friday at 10 works perfectly.
PracticeFlow AI
Friday at 10am is booked! You'll get a confirmation text shortly. Can I grab your name and number?
Type a message...
↑
AI Reputation Manager

Build a 5-star reputation
on autopilot

After every visit, our system automatically requests a Google review. When reviews come in, AI replies instantly — keeping your profile active and your reputation growing without any manual effort.

✓
Automated review request after each visit
✓
Up to 3 follow-up reminders by text and email
✓
AI replies to every incoming review instantly
✓
Boosts your Google ranking with fresh activity
Get started
⭐
Review Response Agent
AI-crafted replies for patient feedback
Sarah M.
★★★★★

Dr. Chen was amazing — so thorough and genuinely listened to my concerns. The office was easy to book and they followed up after my visit. Would absolutely recommend to anyone.

🤖 AI Agent · Auto-reply

Thank you so much, Sarah! We're thrilled to hear Dr. Chen made such a positive impression. Listening carefully to each patient is something we really pride ourselves on. We look forward to seeing you at your next visit!

Find the right tools

Your complete AI patient
engagement system

Every tool works together — or on its own. Pick what fits your practice now and expand later.

🎙 AI Receptionist
Answers every missed call instantly
Fastest setup
💬 Webchat + SMS Agent
Converts inquiries into bookings
Best for leads
⭐ Reputation Manager
Automates review requests and replies
Low effort win
🔁 Patient Reactivation
Brings lapsed patients back automatically
High ROI
🎙 AI Receptionist
● Missed call capture rate: 97%
<1s
Response time
24/7
Availability
97%
Capture rate
Answers missed calls in under 1 second
Captures patient info and reason for visit
Works after hours and on weekends
Sends you an instant notification + transcript
Get this feature →
💬 Webchat + SMS Agent
● Lead conversion rate: 48%
48%
Conversion rate
0%
Missed chats
24/7
Availability
Responds to texts and web chat instantly
Qualifies patients with smart questions
Follows up automatically until they book
Logs every conversation in your CRM
Get this feature →
⭐ Reputation Manager
● Review response rate: 98%
98%
Response rate
4.9★
Avg rating
3×
More reviews
Automated review request after each visit
Up to 3 follow-up reminders by text + email
AI replies to every incoming review
Boosts Google ranking with fresh activity
Get this feature →
🔁 Patient Reactivation
● Average patients recovered per month: 14
14
Avg recovered/mo
90d
Lapse trigger
Auto
Fully automated
Targets patients who haven't visited in 60–120 days
Personalized outreach based on visit history
Sends via SMS, email, or both
Works from your existing patient list
Get this feature →

Ready to put your practice
on autopilot?

Book a free 20-minute demo. We'll show you exactly what PracticeFlow's AI looks like for your practice.

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HIPAA Compliant
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